Terms and Conditions

These Terms and Conditions are a legal instrument designed to govern your and our behavior with regard to the usage of this website or mobile app and related services.

These Terms and Conditions are a legally binding instrument. Therefore, our relations shall be governed by these Terms and Conditions only.

By using this site (GetDivorceOnline.com) / placing an order / making payment, it is deemed that you have read and agreed to the following terms and conditions. The Terms and Conditions, together with our Privacy Policy and Money Back Guarantee, allow us to use your individual information as indicated in the Privacy Policy and agreement to our website’s usage of cookies and similar technologies. If you do not agree to our policies, do not use the site or access the service from it.

This website is only available for use if you are at least 18 years of age and legally able to enter into a contract and agree to these terms and conditions of use. Otherwise, the purchase of any products or services offered by this website is prohibited.

By placing an order on this website you acknowledge having read, understood, and agreed to all these terms and conditions. By placing an order and / or making payment, you also agree to be legally bound by these terms and conditions, which form the entire agreement between you and Divorce Online Inc (GetDivorceOnline.com).

We may revise these Terms and Conditions at any time without notice to you. The most current Terms and Conditions shall always govern. It is your responsibility to review these Terms and Conditions periodically. If at any time you find these Terms and Conditions unacceptable or if you do not agree to these Terms and Conditions, please do not use this site or any applications.

You are not allowed to publish our content from our website (including forms and filing instructions) on any other websites, networks, or forward it for any other public use.

By ordering/ using our services you accept that our services to you may be terminated without warning at our sole discretion, if you breach/ violate these terms and/or we believe that you do not fit any or all of the representations and/or warranties set forth in these terms.

We may choose not to accept your order (offer to purchase services) for any specific reason at our sole discretion and we will not be responsible for you or any other third parties in this matter. If we reject your order (whether in whole or in part) we will issue a refund for any cost paid for the order you placed (and/or any specific segment of that order which we did not welcome).

Terms and Definitions Used in This Agreement

“You” and/or “your” means you, the end user and the customer, accessing the website, its contents and ordering/ purchasing services through the website, and a company, enterprise or other institution if you buy any services offered by us representing a company, enterprise, or other institution.
“Control Panel” is your personal area within our site, to which you can log in.
“We”, “our”, “us”, “website” and/or “ourselves” mean GetDivorceOnline.com.
“Terms of Use”, “Terms of Service”, “Terms and Conditions” and/or “Agreement” is the document which has the rules both parties must abide.
“Cookies Policy” means our cookies policy as well as the details indicated on the website.
“Order” means an order you placed for services through/ by means of this website.
“Order form” means this website’s qualification form/registration form, or other sign up or acceptance form, including any data that you specify there.
“Order status” is the stage at which the order is being processed at present.
“Privacy Policy” means our privacy policy, which is described on our website.
“Services” mean online forms preparation services which are obtainable for acquisition through/by means of this website.
“Support team”, “Customer care”, “Customer support” and/or “Support” mean the part of our company with the mission to assist and coordinate the order process, product and/or service.

Any utilization of the above mentioned terminology and/or alternative words and phrases used in various forms, including capitalization, singular, or plural, changing them for pronouns like he/she/they, are used synonymously, which means they are one and the same.

Service

After completing the purchase of any of our services, you will have access to the account and service. You can then access your secure case area to complete your details and to receive your paperwork only after full payment is provided.

The cost for a divorce packet is $129; discounts, special offers, and seasonal promotions may apply, final price is shown on the payment page. By purchasing our service you receive 45 days of access to the service. Our website may automatically charge you at the end of the one 45 days usage period (and each month thereafter) unless you notify us that you want to cancel your access. You may cancel or access discounts for extended month purchases. The price for 30 days subscription is $24.90.

Our service includes paperwork required for an uncontested divorce in your state. Once the forms are uploaded to your control panel, we consider the service as completed in full (except cases when you have a rejection from the court, see Refund Policy). Our service is not a substitution to hiring an attorney.

We cannot give legal advice in any way. If you have legal questions, you should get assistance from an attorney.

You may not use the website or the documents for any other purpose except for your own personal use. You may however use the documents as many times as you wish. Forms should be filed with the court (at least the first step, which involves filing) within 30 days from the moment we upload them to your control panel.

We do not charge a court filing fee.

In case you need major amendments after the forms are prepared or after 6 months from the date we prepared your first divorce packet, there will be a 50% charge of the initial price (but no less than $100). Major amendments include:

Changing the state where you wish to file
Other names (not including typo correction, where you can edit up to 4 letters)
Switching filing party
Changing to “yes” answers for questions regarding whether you have children, and/or property and/or debt.

If your case is between 6 months and 12 months old there will be a 50% charge of the initial price (but no less than $100) to reactivate it. If it is over 12 months old you will have to pay full price for a full service. The reason that we adopt this policy is due to the administrative costs and burden of opening your file and reserving a place in our database for you. We therefore strongly advise you to complete your questionnaire and download your divorce documents as soon as you have ordered.

45 Day Open Usage, Auto-Renewals and Paid Accounts. GetDivorceOnline.com makes available 45 day open account usage to new customers who provide a valid payment instrument, such as a credit card or other payment method. If you choose to start your case, you will automatically join the paid membership you have chosen at the end of the usage period and you authorize GetDivorceOnline.com to charge your payment method a recurring monthly membership fee or annual membership fee, as applicable.

GetDivorceOnline.com may automatically charge you at the end of the 45 day usage period for a membership renewal unless you notify us that you want to cancel or downgrade your membership. You can downgrade an auto-renewing paid membership to a paid account at any time.

If we are unable to charge your designated payment method for any reason, we reserve the right to automatically downgrade your paid plan to a lower-priced plan or to suspend your paid membership until your designated payment method can be charged again. Please note that it is your responsibility to maintain current credit card information on file with GetDivorceOnline.com.

To ensure uninterrupted service and to enable you to conveniently purchase additional products and services, GetDivorceOnline.com may store and update (e.g. upon expiration) your payment method on file. If we are unable to charge your designated payment method for any reason, we reserve the right to automatically suspend your paid membership until your designated payment method can be charged again. Please note that it is your responsibility to maintain current credit card information on file with GetDivorceOnline.com. You may cancel extended service fees at anytime by contacting our support team.

Installment Plan.

(a) Qualification. The GetDivorceOnline.com Installment Plan (the "Installment Plan") is available as a purchase option for certain GetDivorceOnline.com products priced at $100 or more.

(b) Billing. By opting into the Installment Plan, I am agreeing to make an initial payment (the "Initial Installment Payment") immediately when I place my order. I hereby authorize GetDivorceOnline.com to charge my credit card for additional installments on approximately, but not before, the first and second month anniversaries (each an "Installment Billing Date") of the Initial Installment Payment or on the dates arranged with my authorization upon making my first payment. Each payment will be of the same amount, except that if the total purchase price does not divide evenly into equal parts or we agreed on custom amounts, my final installment payment will include all outstanding amounts. I understand that I may pay my outstanding balance at any time without incurring additional charges.

(c) Default. If my credit card is declined, I agree that GetDivorceOnline.com may make up to five attempts to bill that card over a 30 day period. If I remain in default on the second payment when the third payment is due, I authorize GetDivorceOnline.com to charge both the second and third payment amounts to my credit card. If three attempts to charge my card are unsuccessful and my account balance remains unpaid, I understand that GetDivorceOnline.com may report information about my account to credit bureaus, and that late payments, missed payments, and other defaults may be reflected in my credit report. I understand that GetDivorceOnline.com may accept late or partial payments, as well as payments that reflect "paid in full" or other restrictive endorsements, without limiting any of its rights under these Terms of Service.

(d) Store Credit. I understand that if I have a GetDivorceOnline.com store credit, the amount of that store credit will be deducted from my total purchase price before installment payment amounts are calculated. Store credit will not count against the $100 minimum purchase price per product. If I want to apply a store credit issued after my enrollment in the Installment Plan, I may do so by contacting the Customer Care Center.

(e) Notice of Automatic Billing. GetDivorceOnline.com may send a reminder email to the email address of record for my account before my Installment Billing Dates. I acknowledge and agree that this notice is provided as a courtesy only, and GetDivorceOnline.com is not obligated or required to provide such notice. I acknowledge and agree that (i) my failure to read, (ii) my inability to receive, or (iii) the failure of GetDivorceOnline.com to send the email does not create any liability on the part of GetDivorceOnline.com or any third-party service provider.

(f) Disputed Charges. I understand that if I dispute a charge to my credit card, I should call the GetDivorceOnline.com Customer Care Center immediately at support@getdivorceonline.com and GetDivorceOnline.com will investigate the matter.

Support

Our website will provide technical support via email, and/or chat and/or phone to help you through the process of downloading the forms and beginning to use them.

We will also provide assistance with general queries regarding the completion of the relevant fields of the forms, however we are not legal advisers and are not authorised to provide legal assistance.

Calls may be recorded for training and quality assurance purposes.

Delivery

We will prepare divorce documents usually within 3 business days of receiving your information and deliver them to you electronically via our website. In case you need your paperwork to be mailed, there will be a small payment to compensate for shipping, printing costs and time.

If we have raised any questions with you, then this delivery timescale will be extended.

All timescales given upon purchase are based on an average for each state. Your individual case may take longer than advertised due to factors outside our control.

Refund Policy

100% refund if:
1. A payment mistake of any kind has been made (for example, double payment, etc.). This case needs to be reported to us immediately. Please note that getting a 100% refund is possible within 45 days of the payment date and if you haven’t started answering the questionnaire.
2. The forms were rejected by the court and the proof provided. Forms must be filed within 30 days from the moment they were prepared for you; you must contact us no later than 30 days after they were rejected.
70% refund if:
1. Less than 5 blocks (sections/screens with questions) from the questionnaire answered.
50% refund if:
1. The questionnaire was accessed in full, but the forms were not prepared.
2. Revision of your forms is not possible within 5 business days due to state’s requirements updates.
25% refund if:
1. The forms are ready, but you and your spouse are staying together and the forms are no longer needed, and only if you haven’t downloaded anything from our website.

Please be aware that no refund option is available in the cases mentioned below:

Top priority service
Shipping after you confirmed address
Discounts
Subscription cannot be refunded if you accessed your account after the charge took place
120 days after the initial payment
You decided to use another service or a lawyer
You found out that your case is more complicated and you do not meet the qualification requirements on our website.

Services Provided by Third-party Companies

GetDivorceOnline.com does not incorporate, acknowledge or make any recommendations regarding any third-party terms or use. You are responsible for making sure that your use of any third-party websites complies with any third-party requirements or restrictions.

GetDivorceOnline.com shall take no liability for the actions of any third-party services you purchase via our website or through using our advice. We can recommend other business as a courtesy to our customers, but cannot control their quality and pricing.

Copywriting

If you believe that another website is using our content or we have any content from another website, please let us know by sending an email to our customer care team.

Restrictions

You are specifically restricted from all of the following:

Publishing any website material in any other media;
Selling, sublicensing and/or otherwise commercializing any website material;
Publicly performing and/or showing any website material;
Using this website in any way that is or may be damaging to this website;
Using this website in any way that impacts user access to this website;
Using this website contrary to applicable laws and regulations, or in any way which may cause harm to the website or to any person or business entity;
Engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this website;
Using this website to engage in any advertising or marketing.

Certain areas of this website are restricted from being accessed by you and we may further restrict access by you to any areas of this Website, at any time, at our absolute discretion. Any user ID and password you may have for this website are confidential and you must maintain confidentiality as well.

Disclaimer

The software creates documents for you based on the data you have personally entered during our online questionnaire. It is your responsibility to ensure you enter the correct information into the fields as it may cause delays later and additional fees if your documents need to be amended.

We are doing our best to keep the legal documents accurate, current and up-to-date. However, because the law changes rapidly, GetDivorceOnline.com cannot guarantee that all of the information on our website is completely current. The divorce information contained on the website is not legal advice and is not guaranteed to be correct, complete or up-to-date. Therefore, if you need legal advice for your specific problem, or if your specific problem is too complex to be addressed by our tools, you should consult a licensed attorney in your area. We are not a law firm and do not give legal assistance. Please do not consider any information from the website or from communications with our staff as legal advice.

State requirements may be updated from time to time. Therefore, you must start your filing within 1 month of receiving your paperwork.

It is your responsibility to keep your account information in a safe place. If you share your login details with another person, that person will have access to your data.

Content on the website and promotional materials are only for informational purposes. You should not rely on this information and should not consider it as legal. Nothing contained on this website shall be interpreted as advising you.

Our liability is limited to the amount you paid for each separate service and there are no cases when it can exceed this amount. We do not give any warranties and are not responsible for the outcome. However, we do have court approval guarantee, when you may have up to 100% refunded for our services (special conditions apply, see our Refund Policy).

Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information, social security number or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, fill out a form, Use Live Chat, Open a Support Ticket or enter information on our site.

Provide us with feedback on our products or services.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To improve our website in order to better serve you.
To allow us to better service you in responding to your customer service requests.
To administer a contest, promotion, survey or other site feature.
To quickly process your transactions.
To ask for ratings and reviews of services or products.
To follow up with them after correspondence (live chat, email or phone inquiries).

How do we protect your information?

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

Help remember and process the items in the shopping cart.
Understand and save user's preferences for future visits.
Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:

If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.Some of the features that make your site experience more efficient and may not function properly.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

We may include or offer third-party products or services on our website.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify you via email

Within 1 business day

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

If you have any questions, feel free to contact us at:
support@getdivorceonline.com
1-866-477-2282
6420 Inducon Corporate Dr., Suite D
Sanborn, NY 14132
United States